Senbi CRM is one system for leads, customers, sales, tasks, payments, goods, and internal workflows. It helps you stop losing inquiries, keep the pipeline under control, and give the team a clear way of working.
New lead
2In progress
2Won
1Ask in plain language about deals, goods, periods, managers, and margins. The assistant answers in whatever format you need — text, tables, and totals — right in the thread, without hunting through menus.
Here are products sold this month (Apr 1–21, 2026):
| Product | SKU | Qty | Revenue | Avg. price |
|---|---|---|---|---|
| Bouquet «Caprice» | DEMO-015 | 4 | ₸ 95,000 | ₸ 23,750 |
| Textile napkin set | DEMO-022 | 5 | ₸ 41,250 | ₸ 8,250 |
| Gift box medium | DEMO-031 | 7 | ₸ 95,200 | ₸ 13,600 |
Totals:
Total revenue: ₸ 231,450
Units sold: 16
Deals closed: 3
Unique products: 7
As the business grows, so does chaos. Leads come from WhatsApp, Instagram, Facebook, the site, ads…
…and then the losses: someone didn’t reply, forgot to call back, missed a payment, lost the client between stages.
It doesn’t bury you in noise. You get the essentials for sales, accounting, and customers — while staying clear, flexible, and configurable.
Leads, deals, customers, goods, payments, POS, tasks, schedule, analytics, integrations — one system.
Adapted to services, e-commerce, agencies, internal ops, and hybrid sales models.
You define the process. Different funnels for different lines and stages.
Always see what’s active, what closed, where it stalls, and who performs.
Real cash movement: tills, sources, payment types, balance, receivables.
Leads from WhatsApp, Instagram, Facebook, and the site (widget) drop straight into the funnel.
Each block is meant to speed work up, not slow it down.
The system gathers every touch and turns it into a clear process. You see name, phone, stage, owner, loss history, and comments — so no request slips away.
Built-in books show real income, expenses, refunds, debts, and balance. Plus quick sales via mini-POS.
All customers in one place. Easy to search, see deal counts, birthdays, and interaction history for LTV.
Single price list for reps. Manage goods and services, prices, and fast add-to-deal.
Summary reports: stage distribution, sales totals, loss reasons (price, competition), and rep effectiveness. Decide on data.
Plan the team over time: tasks, meetings, activities, and strict load control. No more forgotten callbacks.
Spreadsheets and WhatsApp feel enough — until growth makes human error expensive. Real examples of how CRM changes the math.
Retail, ~150,000 ₸ average check
Leads wrote in Instagram DM and WhatsApp. Reps replied when they could. People were forgotten after quotes. ~30% of potential sales died at “I’ll think about it.”
Senbi CRM wired to Instagram and WA. Every message creates a card. Auto-task: “call back in a day.” Pipeline: Quote → Contract.
Simply by not forgetting clients.
Services, repeat sales (LTV)
Admins used Google Sheets. Regulars weren’t tracked. Pass sales weren’t controlled. No sense of who sells best.
Single customer base with visit history. Finance module for cash and online payments. Admins get reminders for follow-up treatments.
Clients return because you remind them on time.
Retail + delivery, order flow
Orders mixed with questions in DM and WhatsApp. Addresses and delivery times got confused, statuses were forgotten. During peaks (March 8) paid orders went missing.
Pipeline “Accepted → Bouquet ready → Out for delivery → Delivered,” address and time on the card, status updates to the client, and on-site payment. Couriers see their daily list.
Less address/time confusion — more happy recipients.
Services, scheduled maintenance
Bookings lived in a notebook and phone notes. No reminders for scheduled service; regulars drifted away. No idea which mechanic brought in more.
Vehicle and customer base with repair history, auto-reminders for the next service, payment tracking and mechanic KPIs. Pipeline “Request → Diagnostics → Repair → Handover.”
Clients come back for scheduled service thanks to timely reminders.
Education, leads from ads
Leads from ads and Instagram got lost; reps didn’t push them to payment. No visibility into which channel brought paying students or where the funnel leaked.
Pipeline “Request → Trial → Payment → Studying,” auto follow-up tasks, analytics by source and rep. Payments recorded in the finance module.
You see which channel actually brings paying students.
Wholesale, deferred-payment deals
Deals lived in email and Excel, client debts got lost, no receivables control. Reps handled the same clients differently.
One B2B deal pipeline, a client card with history, payment and debt control, receivables reminders, and a single price list in the catalog.
Receivables are visible to the penny — money no longer hangs with clients.
Indicative results from typical CRM rollouts: a tidy pipeline, task control, and money under control. Numbers vary by niche, but the trend repeats.
Every inquiry becomes a card in the funnel.
You see each deal’s stage and the next step.
Less routine — more time to sell.
Auto-tasks and reminders instead of sticky notes.
Client debts are visible to the penny and controlled.
Ready reports by stage, money, and rep.
CRM isn’t an island. We connect WhatsApp, Instagram, Facebook, and your site widget. Reps don’t hop windows — every lead lands in the funnel. Less manual work, faster response.
✓ Requests collect in one hub
✓ Reps run deals systematically
✓ Payments and debts are recorded
✓ Leadership sees real numbers
One CRM for your team and channels: grow from one storefront to a chain — pipeline, KPIs, and reporting stay in one model.