Won’t it double-book the same table?

You set the slots and rules. If there is no live floor plan, the agent takes a request and the host confirms.

It clarifies the branch and routes the reservation to the right room.

It can take the order and hand it off. A food web store itself is a separate product, if you need one.

Restaurant

AI agent for a restaurant: a table and a banquet from WhatsApp

A guest writes “table for 6, Friday 8 p.m.” The agent clarifies the room, deposit, cake, books, and drops a request into CRM — evening messages no longer get lost.

Where the restaurant loses guests

“Is a table free on Friday?” in three messengers at once
A banquet with no guest count and no occasion — the kitchen cannot prep
After 10 p.m. the host does not reply — by morning the table is no longer needed
Deposit and cancellation are explained differently every time
Delivery and reservations live in different chats

Case

Cafe group, 3 locations · Almaty

Challenge

Reservations and banquets arrived in Instagram and WhatsApp. The host could not keep up in the evening. Some tables “hung” in DMs; some guests left with no reply.

Result

The agent confirms the slot, explains the deposit and corkage, and clarifies the occasion. Banquets with an exact brief go to a manager. The first week already produced reservations that used to get lost.

Lost evening reservations −90%

Timeline: setup in 1 day

What the AI agent does in a restaurant

A reservation by room rulesTime, dining room or terrace, guest count, deposit. Does not promise a table that is not in your rules.Banquet and occasionCollects the party, cake, corkage. Complex orders go to a manager with a ready brief.One reservation feedLocation, time, contact, occasion. The host sees the shift, not ten DMs.

Hospitality is won on speed: the table is yours, or the place next door. The agent holds the messengers while the room is full. Delivery and a storefront sit nearby if you connect the store separately.

“Table for 6, Friday 8 p.m., terrace”
The agent confirms the deposit and cancellation rules
“Can we bring our own cake?” — answers from the policy
Reservation in CRM, reminder to the guest

Frequently asked questions about the AI agent in a restaurant

You set the slots and rules. If there is no live floor plan, the agent takes a request and the host confirms.

We’ll show reservations on your room’s example

Send deposit rules and typical messages — we’ll build a demo.