AI agent for a store: size, stock, and the “too expensive” objection
A shopper asks about stock and size in Direct. The agent answers from the catalog, closes “others are cheaper,” and takes them to an order or a deal in CRM.
Where retail loses orders
- “Do you have a 42?” in five chats at once
- At night they are ready to buy — by morning they are already on a marketplace
- “Others are cheaper” with no reply about authenticity and warranty
- The seller at the till has no time to write in Direct
- The order never hits inventory — stock was lying
Clothing boutique, showroom + site · Almaty
Orders poured into Direct and WhatsApp. Size and color got mixed up, stock lived in different spreadsheets, and some night chats sat unanswered.
The agent answers on stock and exchange terms, offers a model and size, and sets the next step. Fewer cancellations from mix-ups in the chat.
What the AI agent does in retail
Retail in messengers is a till that never closes. The agent holds it while the seller serves the floor. The online store stays a separate channel if you want self-checkout without a chat.
- “Do you have Air Max 42?” — the agent confirms models and prices
- “Why so expensive?” — authenticity, warranty, delivery
- “When will you deliver?” — slot and checkout
- Deal in CRM: model, size, address
Frequently asked questions about the AI agent in retail
The agent relies on the uploaded catalog. No SKU — it says so. Warehouse sync is discussed at implementation.
We’ll show the agent on your assortment
Send 10 SKUs and a typical Direct — we’ll build a demo conversation through to an order.