Will the patient realize they are writing to a bot?

The agent replies in natural language from your price list. If it is unsure, it asks a follow-up or hands the chat to a person with context.

Can it book with a specific dentist?

Yes. Training includes dentists, windows, and services. The agent offers available slots — not “leave your number.”

What if they ask something that is not on the price list?

The agent does not invent. It clarifies details and escalates to reception. You add the new topic to knowledge later.

Do we need Senbi CRM?

The pair gives you the most: the booking lands in the pipeline right away. You can start with the agent and add CRM later.

All industries

Dentistry

AI agent for dentistry: booking and prices in WhatsApp 24/7

A patient asks the price of a cleaning and a Saturday slot — the agent replies in seconds, handles “too expensive,” books the visit, and drops a card into CRM. Reception is no longer drowning in chats.

Where the clinic loses inbound

WhatsApp asks the price of a cleaning and “can we do Saturday?” faster than reception replies
After 7 p.m. leads go cold — by morning the patient already booked elsewhere
“The clinic next door is cheaper” — reception has no time to argue the case
Context gets lost: which dentist, which service, which time
Instagram ads produce chats, not bookings

Case

Dental clinic, 4 chairs · Almaty

Challenge

After 7 p.m. and on weekends, WhatsApp went silent. By morning, half the chats about price and “is Saturday free?” had already gone cold. Reception could not qualify in time: dentist, service, date.

Result

The agent answers with Air Flow and ultrasonic prices, offers windows, closes a comparison with the clinic next door, and creates a booking in CRM with the dentist and time.

Booking conversion 16% → 33%

Timeline: first results in 2 weeks

What the AI agent does in dentistry

Prices and a booking in secondsNames prices, clarifies the service, and offers open windows. No button tree and no waiting for reception.Handles “too expensive”Explains how the procedure differs, what is included in the visit, and when it makes sense to come. Does not drop the chat at the first doubt.A card before the appointmentIn CRM right away: service, dentist, slot, objections. The dentist does not read forty messages in a row.

In dentistry, inbound is repetitive: price, dentist, next available slot, “will it hurt,” a comparison with the clinic next door. That is not the dentist’s job — it is first line. The agent covers it around the clock and hands a person only the unusual and the hard cases.

What the conversation looks like

The patient writes in WhatsApp or Instagram: “how much is a cleaning, is Saturday evening free?”
The agent names the price, offers 4:30 p.m. and 6:00 p.m., and clarifies the dentist
On “too expensive,” it answers with the clinic’s facts — not a “leave your number” template
Confirms the booking and creates a deal in CRM with full context

What the agent does not do

It does not diagnose and does not promise a treatment outcome. Complex questions and complaints go to reception with the chat history. You decide which services can be booked automatically.

Frequently asked questions about the AI agent in dentistry

The agent replies in natural language from your price list. If it is unsure, it asks a follow-up or hands the chat to a person with context.

We’ll show the agent on your clinic’s example

Send your price list and typical WhatsApp questions — we’ll build demo conversations around your services.