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Clinic: booking and routing 24/7 — no diagnosis from the bot

Night traffic from ads. The agent clarifies the department, names the visit range, and books a slot. Urgent and “what do I have” go straight to reception.

In medicine, accuracy beats eloquence. The agent does not consult and does not diagnose. It closes what reception cannot cover at night: where to go, how much the visit is, which slot.

Safe loop
  1. 01
    Symptom filter

    Urgent — to a human immediately.

  2. 02
    Department

    GP, hygiene, a specialist.

  3. 03
    Slot and price

    Only approved windows and ranges.

  4. 04
    Card

    Reception sees the branch and the reason for the visit.

WhatsApp · clinic
Sore throat for three days. What do I have? Any slot tomorrow morning?
AIWe don’t diagnose in chat — the doctor will do that at the visit. GP tomorrow at 10:30 and 11:15, Abay branch. First visit — 7,500 ₸. Which window works?
10:30. If the fever spikes at night?
AIIf it gets suddenly worse — go to emergency, don’t wait until morning. Booking you at 10:30 with the GP. I’ll send a reminder and the address in this chat.
SYS: booking — GP, tomorrow 10:30, Abay branch
Night inquiries
No reply until morning−95%
Before
60%
After
3%
Booking from the ad channel+89%
Before
18%
After
34%